We accept most items, within 30 days of purchase to be returned. All items returned will incur a 20% restocking charge.
All returned items must be postmarked accordingly.
Products that have been discounted cannot be returned. No exceptions.
Products that have been opened and/or used cannot be returned.
Please make sure you pack your items well so they do not break. We cannot accept damaged returned items. If we are having inclimate weather, like freezing, make sure to send your items back around this type of weather. We cannot resell enzymes or IGW once they become frozen. No refunds will be given for frozen products.
We process the returns automatically. You should check your PayPal account or credit card for the refunded amount.
If you have any questions at all, just email us! We respond within 12-24 hrs and in most cases 12 hours.
Send returns to-
1127 W Colorado Ave
Colorado Springs, CO 80904